Privacy Policy

Acacia Safety Consulting is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes:

  • Names
  • Addresses
  • Email addresses
  • Phone numbers
  • Payment information for agreed billing purposes
  • Any other information that you share with us

This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website (acaciasafety.au), from your website, from media and publications, from other publicly available sources, from cookies and from third parties.

We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Information provided to Stripe

All purchases that are made through this site are processed securely and externally by Stripe. Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to Stripe, other than information that is required in order to process your order and deliver your purchased items to you (i.e. your name, email address, billing/postal address and phone number).

Use of Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC, to better understand how visitors engage with our website and online store.

Google Analytics collects information about your interactions with our website, including the pages you visit, how long you spend on each page, which products you view, how you navigate through the site, and how you complete purchasing processes. This information is collected via first-party cookies and similar technologies.

We use this information to:

  • Understand patterns in user behaviour, such as which pages and products are most popular
  • Evaluate how visitors interact with our online shop and purchasing process
  • Improve website functionality, user experience and content
  • Inform decisions about what products and services to offer

In addition, Google Analytics collects device and browser information, approximate geographic information (derived from your IP address), and other usage data to help us analyse patterns of behaviour and website performance.

The data we receive from Google Analytics is aggregated and anonymised to the extent possible, and we do not use it to personally identify individual visitors. Google Analytics does not collect names, email addresses, credit card details, or other directly identifiable personal information.

Google Analytics processes information on our behalf as a service provider under contract. Google’s use of the data it collects through Google Analytics is governed by Google’s own privacy policies and the data processing terms we have agreed to. You can learn more about how Google uses and protects information through their privacy policies and tools for data management.

For more information about how Google handles personal information and its privacy practices, please visit Google’s privacy policy here: https://www.google.com/policies/privacy/.

How we may use your Personal Information

We care about your privacy:

  • We will never rent, trade or sell your personal information to anyone
  • We will never share or publicly display your email address or other personal details that identify you

Your personal information may be used in order to:

  • Verify your identity
  • Assist you to place orders through this site
  • Process any purchases of products and/or services that you may make through this site, including charging, billing and collecting debts and shipment of products to you
  • Respond to any queries or feedback that you may have
  • Conduct research and development in respect of our products and/or services
  • Gain an understanding of your information and communication needs or obtain your feedback or views about our products and/or services in order for us to improve them
  • Maintain and develop our business systems and infrastructure, including testing and upgrading of these systems
  • And for any other purpose reasonably considered necessary in relation to the operation of our business

From time to time we may email our customers with news, information and offers relating to our own products/services or those of selected partners. Your personal information may also be collected so that the Company can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.

Sensitive information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law

Third party websites

You may click-through to third party websites from this site, in which case we recommend that you refer to the privacy statement of the websites you visit. This Privacy Policy applies to this site only and the Company assumes no responsibility for the content of any third party websites.

Redirection to Stripe

In particular, when you submit an order to us, you may be automatically redirected to Stripe in order to complete the required payment. The payment page that is provided by Stripe is not part of this site. As noted above, we are not privy to any of the bank account, credit card or other personal information that you may provide to Stripe, other than information that is required in order to process your order and deliver your purchased items to you. We recommend that you refer to Stripe’s privacy statement if you would like more information about how Stripe collects and handles your personal information.

Re-marketing

We may use the Google AdWords and/or Facebook re-marketing services to advertise on third party websites to previous visitors to this site based upon their activity on this site. This allows us to tailor our marketing to better suit your needs and to only display advertisements that are relevant to you. Such advertising may be displayed on a Google search results page or a website in the Google Display Network or inside Facebook. Google and Facebook may use cookies and/or pixel tags to achieve this. Any data so collected by Google and/or Facebook will be used in accordance with their own respective privacy policies. None of your personal Google and/or Facebook information is reported to us.

You can set preferences for how Google advertises to you using the Google Ads Settings page (https://www.google.com/settings/ads). Facebook has enabled an AdChoices link that enables you to opt out of targeted advertising. Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

When we may disclose your Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure
  • Where required or authorised by law

Security of your Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Accessing your personal information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Acacia Safety Consulting will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy updates

This Policy may change from time to time and is available on our website.

Privacy policy complaints and enquiries

If you have any queries or complaints about our Privacy Policy please contact us.